Shipping policy

Thank you for shopping at DUA Privé. This Shipping Policy explains how orders are processed, shipped and delivered.

 

Processing time: Orders are processed within 1–3 business days of receipt, excluding weekends and public holidays. You will receive a confirmation email once your order has shipped, including tracking information where available.

 

Shipping rates and delivery estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on the destination and the service selected at checkout. Please note that delivery times are estimates and not guaranteed.

 

International shipping: We ship to most countries. International orders may be subject to import duties, taxes and fees levied by the destination country. These charges are the responsibility of the recipient.

 

Address accuracy: Please ensure the shipping address provided at checkout is complete and correct. We are not responsible for delays or losses caused by inaccurate or incomplete address information.

 

Lost or damaged packages: If your package is lost in transit or arrives damaged, please contact us within 14 days of the delivery date at duaholding98@gmail.com so we can assist.

 

Questions: For any questions about shipping, please contact us at duaholding98@gmail.com.